Contact Us
Got a question about a review, spotted an error in one of our free spins breakdowns, or want to suggest a Canadian online casino we haven't covered yet? This page tells you what Online Casino can help with and how to get a message to us.
What we can help with
Online Casino is an independent research and comparison site covering online casinos available across Canadian provinces, with a particular focus on free spins offers and how they actually work once you read past the headline number. We're happy to hear from readers on things like:
- Corrections — if a bonus figure, wagering term or free spins count on one of our pages looks out of date, tell us and we'll check it against the operator's current terms
- Suggestions — Canadian-facing casinos or promotions you think deserve a look
- General feedback on how we rank and present operators, including the criteria we use
- Questions about how our site works, how we're funded, or how we approach ranking and reviews
What we can't help with
It's worth being upfront about the limits of what a comparison site can do. Online Casino does not operate any casino, does not hold player funds, and cannot access, action or influence anyone's individual casino account. That means we're not able to help with:
- Deposits, withdrawals or balance issues on a specific casino account
- Verifying your identity (KYC) with an operator
- Resolving a dispute over a bonus, a free spins credit or a withdrawal that's been delayed or refused
- Closing, self-excluding or reactivating an account with a specific brand
Any of the above needs to go through the casino's own customer support team — usually reachable via live chat or email from within your player account, since that's where they can actually verify who you are and look at your account history. If a dispute doesn't get resolved there, most licensed operators list an alternative dispute resolution (ADR) provider or regulator contact in their terms, which is the next step to escalate to.
If what you're dealing with is less about a specific transaction and more about gambling feeling out of control, our Responsible Gambling page has practical steps and support options, and is a better starting point than a general contact form.
Before you get in touch, a few things worth knowing
A lot of the questions we get are already answered in more depth elsewhere on the site, so it may save you a wait:
- How we assess and rank Canadian casinos, and where our funding comes from, is covered on our About Us page
- Our full Terms and Conditions set out how the site itself operates, including the affiliate relationships that fund it
- Free spins terms — wagering requirements, maximum cashout caps, game restrictions and expiry windows — vary by operator and by promotion, and the fastest way to check current terms is on the casino's own promotions page, since these can change without notice
How we handle commercial relationships
Online Casino may earn a commission when a reader signs up with a casino featured on this site. That relationship never decides how an operator is scored or where it sits in our rankings — a brand paying more doesn't move it up the list, and a brand paying nothing isn't marked down for it. If your message to us relates to how a specific ranking was reached, we're glad to explain the reasoning.
A realistic idea of response times
We read every message that comes in, but as a small research and review team we don't offer live support, and we can't commit to a fixed turnaround. Messages about factual corrections on a live page tend to get looked at first, since accuracy is something we take seriously — particularly on bonus terms and free spins conditions, which change often and directly affect what a reader can expect to receive.
If your enquiry is genuinely time-sensitive — for example, a live issue with money on deposit at a specific casino — contacting that operator's own support channel directly will always be faster than reaching us, for the simple reason that only they can see your account.
Getting the most useful response
When you do write in, a few details help us reply properly the first time rather than going back and forth:
- Which page or casino brand your message relates to, with a link if you have one
- What you'd like corrected, added or clarified
- Any source or screenshot that supports a correction, particularly for bonus terms or free spins figures
We're a small operation covering a wide market — Canadian and international casino options alike — so specific, well-flagged messages are the ones we can act on fastest.